NMi Annual Survey shows Customer Service, Experience and Quality Drives Customer Success.

A new survey distributed by NMi Gaming has shown powerful evidence that its customers value the excellent customer service that NMi has to offer, with 100% of respondents confirming that they would recommend NMi to an industry colleague. The annual survey tallied responses from NMi’s customers, which included B2B Suppliers and B2C Operators across the gaming industry. Customers highlighted experience, quality and flexibility as the reason why NMi is the market leading test lab.

With over 40 years of experience, the flexibility of approach to meet customer needs, and first class customer service that NMi provide, its customers can be sure that the ethos of the organisation is being reflected in the service it provides. Fast, clear and concise communication and ensuring that the customer feels valued also rated highly within the results.

Andrew Rosewarne NMi Director commented: “We are delighted with the feedback from the annual customer survey, it’s great to share with the whole NMi team. However, we continually strive to improve our performance and consider this a key differentiator for our business. We have a continual dialogue with our customers, so we know where they need to be, what their ambitions are, and constantly support them to deliver their products and services to the market”.