Separately bookable workshops at ASEAN 2019

Event News

This year’s ASEAN Gaming Summit will deliver two, very highly-requested workshop sessions, both separately bookable, and not-to-be-missed.

On Tuesday, 19 March, Sudhir Kale, CEO of GamePlan Consultants, will be leading an interactive clinic on “Mapping the Customer Journey”.

“Worldwide, over 90 percent of the business leaders claim to compete primarily on basis of the experience they provide their customers,” says Kale, a former advisor to Sand China Ltd, and a highly regarded expert in customer loyalty, customer experience and marketing.  

Suitable for those in roles related to casino marketing, hotel, operations, F&B, HR and anyone wanting to understand the entire customer experience, the Customer Experience Clinic will provide a blueprint for integrated resort operators to optimize their customers’ experience on and off-property – with the aim of maximizing revenue growth and customer loyalty.

On Wednesday, 20 March, delegates will have access to an “Online Marketing Clinic”, covering everything that Asian iGaming operators need to know about bonusing, search, social, and Chinese traffic generation.

Speakers include Christopher Baude, Founder & CEO, Digital Sunshine; Dean Chew, CEO, Ayima; Rickard Vikstrom, Founder, Internet Vikings; Dov Allin, CEO, Marketing Cross Media; and Valentin Alsen, SEO Director & Co-Founder, Dilanti Media.

Both clinics will be complimentary for holders of the “All-Access Pass” – which can be bought from the ASEAN Gaming Summit website, at

The Clinics can also be bought separately with a stand-alone ticket – for a flat fee of $450 per Clinic.

This year’s ASEAN Gaming Summit 2019 is not to be missed.

Your last chance to grab an early bird ticket for ASEAN Gaming Summit 2019 ends on January 22, 2019. Book now at, or email the team at