The Dutch Gaming Authority (Ksa) is asking market parties and other stakeholders to respond to the Duty of Care obligation. 

In this document, the Ksa outlines measures from providers that are minimally necessary to prevent gambling addiction and to adequately protect the consumer.

The Betting and Gaming Act states that gaming providers have a ‘duty of care’ to prevent gambling addiction. This law, which states that games of chance may only be offered if a license has been granted for them, does not make clear how this obligation must be implemented in practice.

With the Duty of Care Guideline, the Ksa meets the wish of gaming providers to provide more clarity about the interpretation of the duty of care: how should the law be translated into practice? With the document, the Ksa also responds to the Remote Gambling Act . This law, which was adopted by the Senate on 19 February 2019 and makes online gambling legal in the long term, does contain specific provisions about what should be done in the field of addiction prevention. The Ksa is in line with the new law with the Guidelines for Duty of Care.