HSBC has introduced optional self-restrictions for gambling transactions.

HSBC said the scheme, designed in partnership with the charities GamCare and GambleAware, would create “positive friction” by giving customers time to consider their urge to gamble.

The move was a response to concerns expressed by its customers about the impact that betting is having on their finances.

“We are committed to helping customers manage their finances and that includes introducing new tools that can help control spending,” said Maxine Pritchard, HSBC’s head of financial inclusion and vulnerability.

“With the bank receiving 12,000 calls a year relating to gambling, it’s clear we should do more to support these customers.