Flutter Brazil recently welcomed Leonardo Chiarini de Mattos as the new Head of Customer Operations. With more than 20 years of experience in Customer Experience and stints at large organizations and technology startups, Leonardo takes on the challenge of integrating and elevating the service excellence of Betfair Brazil.

His arrival comes at a strategic moment of maturation of the iGaming market in Brazil. For us, operational efficiency and active listening are indispensable pillars to ensure a journey aligned with the best practices of Responsible Gaming.

Upon his arrival, Leonardo said: “The initial focus will be on the integration of our service teams under the Flutter Brazil structure, unifying processes and technologies without losing the identity of each brand. We want support to be a driving area of continuous improvement of the product and user experience.”

We believe that the combination of robust technology, data analytics and, above all, the talent of our people is what sets us apart. We continue to invest in leaders who share our commitment to ethics, transparency and respect for our millions of customers.