Allwyn UK, operator of The National Lottery, this week hosted its second Participant Protection Conference titled ‘Evolving Participant Protection: Evidence, Insight & Action’. 

The event brought together regulatory leaders, academics, researchers and industry experts to explore the latest evidence, insights and best practice in responsible play. 

Held at Kings Place in London, the conference featured contributions from leading voices across research, regulation and industry. Discussions focused on how research, accessibility and behavioural insights can support positive player experiences while helping organisations strengthen their overall approach to participant protection.

‍A keynote address from Sarah Gardner, Acting CEO of the Gambling Commission, who noted that Allwyn UK’s commitment to strengthen participant protection as part of its bid to operate The National Lottery is now being delivered and progressing.

New digital controls brought in on The National Lottery website and app, including an enhanced interventions programme for potentially at-risk customers and a £50 first-deposit limit for new online customers.