The CMA has launched enforcement action against a number of online gambling firms in respect of practices that may place unfair obstacles in the way of people withdrawing their money (whether as part of a promotion or not.

Issues of particular concern that we have raised include: Daily, weekly or monthly limits on withdrawing funds that appear unreasonably low.

Potentially arbitrary short deadlines on the time customers have to verify their identity as a condition of withdrawing funds, sometimes providing for forfeiture of consumer’s funds if missed; and Dormancy terms that allow firms to confiscate funds or impose apparently excessive charges after a certain period of inactivity.

The CMA will update the case page on a regular basis as the investigation progresses.