The Dutch Gaming Authority (Ksa) has addressed gambling provider Noord Zuid Alliantie B.V. about the inaccessibility of the customer service. Anyone who called the customer service was told an English-language recording that no one was available.

Information on the website about addiction prevention, for example, was also offered in English. In addition, there was discussion about signals about the implementation of the duty of care. Noord Zuid Alliantie B.V. offers online games of chance with the website Lucky 7 Casino.

Companies with a Ksa license must always have a Dutch-language customer service available for questions from players. This is important because players, certainly in the context of the duty of care, must always be able to contact the provider in Dutch with questions or concerns about their gaming behavior. The website must also be available in Dutch.

The provider has resolved the problems with accessibility and language after discussions with the Ksa.
The Ksa also received reports about playing after self-exclusion and a pop-up that called for additional deposits.

The Ksa takes these signals seriously. The possibility of self-exclusion is an important tool in preventing gambling addiction. These problems have also been solved. The Ksa continues to monitor developments at Lucky 7 Casino and can take enforcement action in the event of any new violations.